2022 Lowe's Reviews: Appliance Repair (2024)

R

I made a claim with Lowe's Service Advantage around 8/17 expecting to have a technician come out in a few days to fix my broken dishwasher. In fact, Lowe's Service Advantage scheduled the appointment for 8/22 or 8/23. But then JDS Appliance Repair texted me at 4:50 on Friday 8/19 to say that they needed to reschedule the appointment because they needed to order a part. I'm not sure how they knew what part to order since they hadn't looked at the dishwasher yet. I tried repeatedly to get an appointment on the books so we could know what to expect and have a target but they said they could not book an appointment until the part came in. After repeatedly checking in on the status of the part,... Read More

I bought a Lowes Protection Plan with my washer/dryer. While under this plan my dryer would not heat; the first guy came; “fixed it with a fuse” and left. Did a load of laundry; would not dry the clothes although the dryer got hot. Called again; second company could not duplicate the issue and said if we get video proof it will help shorten the visit because will “verify”. Long story short - we did get video proof; submitted a 3rd claim - they “fixed” it - said 1st tech put belt back in backwards. Tried a load of laundry now; would not get hot; would not dry on normal cycle; tried again -still would not dry. Tried on Time of 100 minutes; got hot and dried. Called in for 4th claim to... Read More

I bought a Whirpool fridge from Lowes in October 2019. Since that time the icemaker has broken down four times. When I called about the 3rd breakdown I was told that if the icemaker broke a 4th time, Lowes would by the refridgerator back at full price. When I called the 4th time I was told a repairman would have to come out again. The repairman ordered a new electronic panel. When he replaced that panel, icemaker still did not work. The repairman called his supervisior to say that the unit could not be repaired. The supervisor was totally rude (I tride to explain the situation) and said that the repairman would have to find the source of the problem. Turns out a wire that goes from... Read More

f*ck YOU co*ckSUCKERS.....SCAM SCAM SCAM........NOTHONG BUT A RUN AROUND....ON HOLD AND HUNG UP ON 4 f*ckING TIMES......

I’m a senior being taken advantage of. 7-20-22, after NUMEROUS phone calls, chat, & visit to store (where they told me to go), STILL unable to schedule repair for my ice maker. This was a 6 hour ordeal. Next day I SOMEHOW got a hold of a person who scheduled an appointment with an appliance company for following week. Called appliance co., & appointment was never scheduled. They were nice enough to help me, & sent a repair person a few days later. The guy said he ordered the new ice maker & it would be sent to house in several days, the call them back to have it installed. A week later, no ice maker. Called appliance co, they’re waiting on an authorization # from Lowes so they can order... Read More

Our LG refrigerator went out on June 20, 2022. I called Lowes extended warranty service center on the 21st. They scheduled a technician from A&E Factory Services to come out on July 12th from 8-5. The technician came out, diagnosed the problem, ordered parts and rescheduled to come back out on 3 August to repair the refrigerator. Technician came to repair refrigerator on 8/3/2022. He had ordered the control board and a new compressor. While here he replaced the control board but not the compressor. About an hour after he left, the refrigerator started making noises, like a grinding and rattling. Finally it made some loud clunking sounds and then went quiet. The refrigerator does not work... Read More

R

My Microwave has been broke now for a month. Its about 14 months old. I purchased an extended warranteefrom Lowes . I filed a claim and they sent , so far two companies to fix . still not working. They promised they would send a third company July 5th at 8 am to fix it. It was a no show!!!! Now I can't even get anyone on the phone. Horrible!!!!

S

My rating is a big fat zero! The companies lowes contracts with are awful. 3 appts to have my dishwasher fixed and no one ever shows up. lowes solution is to Reschedule……with the same providers that didn’t show up the first time! What a waste of money for the protection plan……never, ever again. Still trying to get this fixed. Ugh!!!!

We are about 10 weeks from the first call to the Lowe's warranty call center, Hold times each time have been 45-65 minutes. After each call of the last three calls we were told we would receive an e-mail in 2-5 business days as they were placing our inquiry in "escalation" status. We called the appliance repair service that Lowe's sent to our house to see if they had heard anything and found out they had ordered a transmission for our washing machine. However, the part had not arrived they could not tell us when or if they would receive it. In the meantime, a board goes out on the machine and it will not even turn on. We had to file a second claim for this and set-up service. The... Read More

PLEASE do not purchase appliances with protection plans from Lowe’s. I have been fighting for three months, trying to get my refrigerator fixed. Every call begins with a one to three hour wait time, before even reaching a person. Once you do speak to a person, they routinely either hang up on you or somehow lose the call. When they say they will call you back, they never do. Getting a service call is difficult. They schedule it for weeks out, only for one thing or another to happen, causing the appointment to be cancelled. For example, one place they tried to send does not service my area. Another place does not fix my appliance. It’s been the worst hassle. Incredibly frustrating. After... Read More