2022 Lowe's Reviews: Appliance Repair (2024)

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  • Broad range of home servicesandhome improvement projects
  • Network of experienced, licensed and insured,contractors
  • 2,200 storesin the U.S., Canada, and Mexico
  • Installs and services all brands and equipment models
  • Flexible financing for home services
  • Minimum one-year warranty on labor

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ConsumersAdvocate.orgRating: 4.4 / 5 (Excellent)

144 Customer Comments & Reviews - see all comments

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Lowe's is an U.S.-based hardware and home-improvement company with over 2,300 stores worldwide. Founded in 1946, Lowe's has grown to be the second largest home improvement retailer in the world and in the United States, offering products and services for residential and commercial customers, and for DIY enthusiasts.

2022 Lowe's Reviews: Appliance Repair (3)

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How is Lowe's rated?

Overall Rating: 4.4 / 5 (Excellent)

With 72 years under its belt, Lowe's has provided an array of home improvement products through the years, including major and minor home appliances, hardware, electrical, plumbing, paint and building supplies. The company only offers repairs and services to store-bought appliances, but with over 10 brands supported and an ample list of premium protection plan benefits, customers can confide in Lowe's ability to offer the services they need.

Lowe's Appliance Repair Services

Appliance Repair Services - 5 / 5

Lowe's offers appliance repair services through the manufacturer's warranty and through their appliance protection plan. If the problem is covered by either of these, the appliance will be repaired by a certified technician at no cost. However, if it is not covered, repairs may be offered by the technician at the customer's expense. The protection plan promises basic benefits, such as functional part and labor coverage, normal wear and tear repair, and reinstallation coverage, among others. Unfortunately, the plan's terms and conditions mention that they do not cover accidental damage or abuse, routine maintenance and consumables, and cosmetic damage, unless specified. Here at ConsumersAdvocate we recommend customers to read the terms and conditions thoroughly to inform themselves on Lowe's protection plan features and restrictions. Lowe's also offers a replacement plan, but is only eligible for products that retail for less than $300, after all discounts have been applied. This excludes major appliances and water heaters.

Appliances Included

Refrigerator
Washer
Dryer
Dishwasher
Stove
Range
Oven
HVAC
Freezer
Water Heater
Furnace
Microwave
Appliance Replacement if Unable to Repair

Yes

Hauling/Recycling of Old Model

Yes

Repair Appliance Not Bought in Store

No

Technician Call Out-Fee

Free unless the repair is not covered by the manufacturer's warranty or Lowe's Protection Plan

Brands Repaired

Whirlpool, Samsung, LG, Frigidaire, Bosch, GE, Electrolux, KitchenAid, Maytag, Fisher & Paykel, Haier, AGA Marvel

Lowe's Additional Services

Additional Services - 4.5 / 5

Lowe's does not offer home improvement or home maintenance features unless covered by their appliance protection plan. However, they offer technician-certified installations for their appliances, and their protection plan offers various premium benefits, such as a 30% payback reward benefit in case you end up not using your plan for repair issues, and a 50% reimbursement on preventative maintenance items, such as water and air filters.

Lowe's Customer Service and Reputation

Customer Service/Reputation - 4 / 5

Lowe's is not BBB accredited, but it has an A+ on their website. As it's common with long-standing companies, Lowe's has a low score on review sites like Trustpilot. Lowes does not mention a satisfaction guarantee on their repair services, but it typically offers a 30 day return policy on appliance purchases, and free functioning parts and labor coverage on appliances as long as the problem is covered by the manufacturer's warranty or their protection program.

Year Founded

1946

BBB Rating

A+

Number of BBB Positive Reviews
Number of BBB Negative Reviews
Trustpilot Rating

1.8 out of 10

Date Collected

2018-07-19

Customer Service Hours

Monday-Saturday: 8:00 a.m.-10:00 p.m. Sunday: 8:00 a.m.-9:00 p.m.

Contact Method

Phone

Email

Text

Licensed Technicians

Yes

Schedule Appointments Online

No

Protection Plan/Warranty

Yes

Company Profile

Full Name

Lowe's Appliance Repair

Company Website
Headquarters

1000 Lowe's Boulevard, Mooresville, NC, 28117

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144 Customer Comments & Reviews

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Robert M

9/25/2022

I made a claim with Lowe's Service Advantage around 8/17 expecting to have a technician come out in a few days to fix my broken dishwasher. In fact, Lowe's Service Advantage scheduled the appointment for 8/22 or 8/23. But then JDS Appliance Repair texted me at 4:50 on Friday 8/19 to say that they needed to reschedule the appointment because they needed to order a part. I'm not sure how they knew what part to order since they hadn't looked at the dishwasher yet. I tried repeatedly to get an appointment on the books so we could know what to expect and have a target but they said they could not book an appointment until the part came in. After repeatedly checking in on the status of the part,... Read More


akstoller

9/6/2022

I bought a Lowes Protection Plan with my washer/dryer. While under this plan my dryer would not heat; the first guy came; “fixed it with a fuse” and left. Did a load of laundry; would not dry the clothes although the dryer got hot. Called again; second company could not duplicate the issue and said if we get video proof it will help shorten the visit because will “verify”. Long story short - we did get video proof; submitted a 3rd claim - they “fixed” it - said 1st tech put belt back in backwards. Tried a load of laundry now; would not get hot; would not dry on normal cycle; tried again -still would not dry. Tried on Time of 100 minutes; got hot and dried. Called in for 4th claim to... Read More


Pam P

8/24/2022

I bought a Whirpool fridge from Lowes in October 2019. Since that time the icemaker has broken down four times. When I called about the 3rd breakdown I was told that if the icemaker broke a 4th time, Lowes would by the refridgerator back at full price. When I called the 4th time I was told a repairman would have to come out again. The repairman ordered a new electronic panel. When he replaced that panel, icemaker still did not work. The repairman called his supervisior to say that the unit could not be repaired. The supervisor was totally rude (I tride to explain the situation) and said that the repairman would have to find the source of the problem. Turns out a wire that goes from... Read More


hungarian555

8/21/2022

FUCK YOU COCKSUCKERS.....SCAM SCAM SCAM........NOTHONG BUT A RUN AROUND....ON HOLD AND HUNG UP ON 4 FUCKING TIMES......


janiray11

8/15/2022

I’m a senior being taken advantage of. 7-20-22, after NUMEROUS phone calls, chat, & visit to store (where they told me to go), STILL unable to schedule repair for my ice maker. This was a 6 hour ordeal. Next day I SOMEHOW got a hold of a person who scheduled an appointment with an appliance company for following week. Called appliance co., & appointment was never scheduled. They were nice enough to help me, & sent a repair person a few days later. The guy said he ordered the new ice maker & it would be sent to house in several days, the call them back to have it installed. A week later, no ice maker. Called appliance co, they’re waiting on an authorization # from Lowes so they can order... Read More


betweenus414

8/4/2022

Our LG refrigerator went out on June 20, 2022. I called Lowes extended warranty service center on the 21st. They scheduled a technician from A&E Factory Services to come out on July 12th from 8-5. The technician came out, diagnosed the problem, ordered parts and rescheduled to come back out on 3 August to repair the refrigerator. Technician came to repair refrigerator on 8/3/2022. He had ordered the control board and a new compressor. While here he replaced the control board but not the compressor. About an hour after he left, the refrigerator started making noises, like a grinding and rattling. Finally it made some loud clunking sounds and then went quiet. The refrigerator does not work... Read More


R

Robert N

7/7/2022

My Microwave has been broke now for a month. Its about 14 months old. I purchased an extended warranteefrom Lowes . I filed a claim and they sent , so far two companies to fix . still not working. They promised they would send a third company July 5th at 8 am to fix it. It was a no show!!!! Now I can't even get anyone on the phone. Horrible!!!!


S

Susan D

6/26/2022

My rating is a big fat zero! The companies lowes contracts with are awful. 3 appts to have my dishwasher fixed and no one ever shows up. lowes solution is to Reschedule……with the same providers that didn’t show up the first time! What a waste of money for the protection plan……never, ever again. Still trying to get this fixed. Ugh!!!!


rmccarty0658

5/31/2022

We are about 10 weeks from the first call to the Lowe's warranty call center, Hold times each time have been 45-65 minutes. After each call of the last three calls we were told we would receive an e-mail in 2-5 business days as they were placing our inquiry in "escalation" status. We called the appliance repair service that Lowe's sent to our house to see if they had heard anything and found out they had ordered a transmission for our washing machine. However, the part had not arrived they could not tell us when or if they would receive it. In the meantime, a board goes out on the machine and it will not even turn on. We had to file a second claim for this and set-up service. The... Read More


melanieggriffin

5/28/2022

PLEASE do not purchase appliances with protection plans from Lowe’s. I have been fighting for three months, trying to get my refrigerator fixed. Every call begins with a one to three hour wait time, before even reaching a person. Once you do speak to a person, they routinely either hang up on you or somehow lose the call. When they say they will call you back, they never do. Getting a service call is difficult. They schedule it for weeks out, only for one thing or another to happen, causing the appointment to be cancelled. For example, one place they tried to send does not service my area. Another place does not fix my appliance. It’s been the worst hassle. Incredibly frustrating. After... Read More


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Top Rated

27 Reviews

  • Broad range of home servicesandhome improvement projects
  • Network of experienced, licensed and insured,contractors
  • 2,200 storesin the U.S., Canada, and Mexico
  • Installs and services all brands and equipment models
  • Flexible financing for home services
  • Minimum one-year warranty on labor

READ FULL REVIEW >

VISIT SITE2022 Lowe's Reviews: Appliance Repair (5)

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2022 Lowe's Reviews: Appliance Repair (2024)

FAQs

What is Lowes reputation? ›

Lowe's has a consumer rating of 2.86 stars from 1,347 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Lowe's most frequently mention customer service, home depot and next day problems. Lowe's ranks 33rd among Do It Yourself sites.

Does Lowes service washers and dryers? ›

Lowe's Can Help With Your Washer and Dryer Installation

We'll connect you with a professional independent installer for your washer and dryer installation. We can help set up both gas dryers and electric dryers and so much more.

How long does Lowe's Protection Plan last? ›

Protection Plan Coverage Period

A product is typically covered by the manufacturer's warranty for one year. Your Lowe's Protection Plan coverage starts the day you receive your product and lasts up to five years.

What happens if you lose your warranty receipt Lowes? ›

In most instances, your receipt can be retrieved by using the original credit card, checking account number, MyLowe's card or your phone number. For returns without a valid receipt, Lowe's, at its discretion, may issue in-store credit for the item's current selling price.

Is Lowes better than Home Depot? ›

Home Depot and Lowe's averaged about the same with reviewers in terms of store atmosphere, with Home Depot reviews tending to be slightly better. However, Lowe's does have the competitive advantage of larger stores (but the garden centers for plants at Lowe's vs. Home Depot are generally equal).

Do I tip Lowes appliance delivery guys? ›

Is it customary to tip on a Lowe's appliance delivery? The official company policy is no tips. However, a delivery driver is more than likely not going to turn it down.

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